HATHAVEN LLC Shipping Policy
VENDULA PACOVSKA
34 Charles St Boston, MA 02114

Phone: +1 4237122904
Email: contactus@hathaven.shop

Thank you for choosing HATHAVEN LLC! We strive to deliver your orders promptly and securely. Below are the details of our shipping process, timelines, and policies.

1. Shipping Locations

We currently ship to all 50 U.S. states and select international destinations. If your country is unavailable at checkout, contact us at contactus@hathaven.shop to confirm availability.

2. Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or U.S. holidays will be processed on the next business day.

3. Shipping Options & Delivery Times

U.S. Domestic Shipping

• Standard Shipping:
  • Delivery Time: 3–7 business days.
  • Cost: Calculated at checkout based on order size and destination.
• Expedited Shipping:
  • Delivery Time: 2–3 business days.
  • Cost: Calculated at checkout.
• Free Standard Shipping:
  • Available on orders over $50 (U.S. only).
  • Delivery Time: 3–7 business days.

International Shipping

• Standard International Shipping:
  • Delivery Time: 7–14 business days (varies by destination).
  • Cost: Calculated at checkout.
• Expedited International Shipping:
  • Delivery Time: 3–7 business days (varies by destination).
  • Cost: Calculated at checkout.

4. Shipping Carriers

We partner with trusted carriers, including USPS, UPS, FedEx, and DHL, to ensure safe and timely delivery.

5. Order Tracking

• A confirmation email with a tracking number will be sent once your order ships.
• Track your order’s status directly on the carrier’s website using the provided tracking number.

6. Shipping Delays

While we aim to meet delivery estimates, delays may occur due to carrier issues, customs clearance, weather, or unforeseen circumstances. Hathaven LLC is not responsible for delays caused by carriers or customs.

7. Customs & Import Duties

• International customers may incur customs fees, import duties, or taxes, which are the recipient’s responsibility.
• Hathaven LLC is not liable for these charges.

8. Incorrect or Incomplete Addresses

• Ensure your shipping address is accurate.
• Orders returned due to incorrect addresses will require reshipping fees paid by the customer.

9. Risk of Loss

• The risk of loss or damage transfers to the customer upon delivery.
• For lost or damaged packages, contact the carrier directly to file a claim.

10. Contact Us

For shipping-related questions or concerns:

• Email: contactus@hathaven.shop
• Phone: +1 4237122904
• Address: Hat Haven LLC
• VENDULA PACOVSKA
• 34 Charles St Boston, MA 02114

Last Updated: March 15, 2025
Thank you for trusting HATHAVEN LLC!